1. Is my credit card information secure?

  • Our site security is guaranteed. You can tell if your websites are secure by checking the lefthand side of your browser and verifying there is a lock icon before the URL. 

 

  • In order to minimize information disclosure, we use the PCI standard and do not save the users' credit information. Immediately after the purchase, the credit information is deleted from the system.

2. What is my estimated delivery time?

  • Our products arrive within 14 business days on average. This estimate is subject to regulations and change due to shipping delays related to production and COVID-19 border restrictions, which have caused global shipping to slow down.

  • You can talk to us to find out exactly where your shipment is, our team will be at your service. 

 

3. Is there a warranty on the product?

  • All products on our site come with 75-day buyer protection.

4. Cancellations and Returns

The product arrived and you regretted it for any reason? No problem, we are here for you.

  • You have up to 14 days from the date of delivery of the shipment to return the item.

  • In order for us to get the product back,

  • Please DO NOT use the product and do not open its original packaging.

  • Refer to our Return Policy for more details on how to return the item and determine whether or not you are eligible for a refund.

  • The information above is subject to what is stated in the Terms and Conditions policy of SWAN LLC.

5. I paid and did not receive a confirmation/invoice.

  • The transaction confirmation and invoice are sent to you automatically by email immediately after the purchase, if you did not receive a confirmation / invoice by email after 10 minutes from the date of purchase, there was probably an error in the email address you entered when ordering.

  • Contact us by e-mail or by phone and we will make sure to provide you with your confirmation / invoice.

6. How do I know the purchase was completed successfully?

  • Immediately after payment, you will be taken to a page where confirmation of the transaction will be displayed. In addition, immediately after a few minutes, you will be sent an email with confirmation and order number.

7.More ways to talk with us: